Reference

How zitogel Handles Your Personal Data

This privacy policy explains exactly what data we collect when you open an account, deposit via DANA, OVO, or GoPay, and use our lobby — and how we keep it secure.

Account data protectionDANA, OVO, GoPay wallet privacyCookie and session controlsData retention transparencyYour right to request changes
zitogel How zitogel Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, update, or remove your account data, our support team handles privacy requests directly. Players in Bekasi and across Indonesia can submit requests through live chat or email — no need to navigate complex forms. We aim to respond to all data-related queries within a reasonable timeframe, and we will confirm receipt of your request before we begin processing it.

Live Chat Open the chat widget inside your account dashboard to raise a privacy request directly with our support team. Available during lobby operating hours.
Email Support Send your data access or correction request to our support email address shown in your account settings. Include your registered account name for faster handling.
Account Settings Panel Some personal details — such as your display name and linked e-wallet — can be reviewed and updated directly from the profile section inside your account.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply SSL encryption across all account pages, including the deposit flow for DANA, OVO, and GoPay. Session tokens expire automatically after a period of inactivity, reducing the risk if you step away from your device. We review access logs regularly to flag any login attempts that do not match your usual device or location pattern. Your account stays yours.

Encrypted Data Transfer All data moving between your device and our servers — including wallet transaction references for DANA, OVO, and GoPay — travels through SSL-encrypted connections.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to understand lobby usage. You can manage cookie preferences through your browser settings at any time.
Account Access Logs We record login device, IP address, and timestamp each time you access your account. If something looks off, our system flags it for review before further access proceeds.
Data Retention Policy We keep your account data for as long as your account is active and for the period required by applicable regulations. After that window closes, inactive records are deleted.

Your Privacy Rights at zitogel

These are the questions we get most often about how we handle your data, what rights you have, and how to act on them. If your question is not covered here, our live chat team can help with any specific privacy concern tied to your account.

We store your registration details — name, email, and account credentials — plus the wallet identifiers linked to DANA, OVO, or GoPay transactions you complete. Device and session data is also retained for security purposes.

We share data only with payment processors like DANA, OVO, and GoPay to complete transactions, and with identity verification services where required by local law in eligible regions. We do not sell your data.

Contact our support team via live chat or the email address in your account settings. Include your registered name, and we will process your request in line with applicable data regulations.

Yes. Submit a deletion request through live chat or email support. We will remove your data once any legally required retention period has passed and after we confirm your identity.

We use session cookies for login continuity and analytics cookies to understand how the lobby is used. You can block or delete cookies through your browser settings without affecting your ability to reach the login page.

No. We never store your wallet PIN. We log only the transaction reference number returned by the payment processor after a successful deposit or withdrawal is confirmed on their side.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.