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Read These Terms Before You Open an Account

These terms set out what you agree to when you use zitogel — from how your account works to how withdrawals are processed through DANA, OVO, and GoPay. Access to our platform depends on local law and is available only in eligible regions.

Applies to all account holdersCovers DANA, OVO, GoPay transactionsSubject to local law and eligible regionsUpdated terms take effect on publication

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What These Terms Actually Cover

zitogel Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on zitogel, you confirm that you have read and accepted these terms in full. They apply to every session you start, every deposit you send through DANA, OVO, or GoPay, and every withdrawal request you submit. The terms cover account registration, wallet

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linking, transaction conduct, and how disputes are handled. We may update these terms when our services change — the version published on this page is always the current one, and continued use of your account after a change means you accept the updated terms. If you
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disagree with any part, the right move is to stop using the account and contact support before taking further action. These terms do not override any applicable local law in Indonesia. Where a conflict exists between these terms and local regulation, local law applies. Players in
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Bekasi and Tangerang access the same account rules as all other supported regions — no special carve-outs apply by city. Any activity that breaches these terms, including attempts to manipulate wallet transactions or use another person's DANA or OVO account, may result in account suspension pending
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review.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How zitogel Applies These Terms in Practice

Our terms aren't just a document — they describe the actual steps behind your account. Here's how each area works when you use the platform day to day, from wallet linking to account security checks.

Wallet Verification

When you link DANA, OVO, or GoPay, we verify the wallet name matches your registered account. Mismatched details trigger a manual review before any withdrawal is processed.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We do not store full wallet credentials — only a verified reference tied to your account ID.

Data Handling

We collect only the data needed to run your account and process transactions. We do not sell personal data to third parties and retain transaction records only as long as required by applicable policy.

Terms Change Process

When terms change, we publish the updated version here with a clear effective date. We aim to notify active account holders by email before major changes take effect.

TERMS CONTACT

Reach Us About Any Terms Question

If something in these terms is unclear — whether it's about how a GoPay withdrawal is verified, what triggers an account review, or how we handle a disputed transaction — our support team is available to walk you through it. Reach us through the channels below before taking any account action you're unsure about.

Team online

Live Chat

Open the chat window directly from your account dashboard. This is the fastest path for urgent terms or transaction questions that need a quick answer.

Email Support

Send a detailed message to our support address for written clarification on specific terms clauses, account decisions, or wallet transaction disputes you want documented.

Account Help Center

Browse the help center inside your account for common terms questions, wallet linking steps, and withdrawal verification requirements written in plain language.

Common Questions About Our Terms

These are the questions we hear most often when someone reads through the terms for the first time. Each answer reflects how the rules work in practice on your account.

Yes. The terms cover every transaction method available on your account — DANA, OVO, GoPay, and any other wallet we support. The same conduct rules apply regardless of which wallet you use.

We publish the new version here and aim to notify active account holders by email. Continuing to use your account after the effective date means you accept the updated terms as written.

Yes. Accounts may be suspended if we detect a breach — such as using another person's wallet, providing false registration details, or conduct that conflicts with these terms. You can contact support to request a review.

Submit a request through live chat or email support with your account ID and the detail you need changed. We verify the request against your registered wallet and ID before making any update.

Access depends on local law and is available only where local law permits. These terms do not override Indonesian regulation — where a conflict exists between our terms and local law, local law applies.

This page always shows the current version. We do not maintain archived versions publicly, but you can request a copy of a previous version by contacting support with a specific date range.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Read These Terms Before You Open an Account

How zitogel Applies These Terms in Practice

Wallet Verification

Account Security

Data Handling

Terms Change Process

Reach Us About Any Terms Question

Live Chat

Email Support

Account Help Center

Common Questions About Our Terms

01 Do these terms apply to all payment methods including DANA and OVO?

02 What happens if zitogel updates these terms while my account is active?

03 Can my account be suspended under these terms, and for what reasons?

04 How do I request a change to my account details under these terms?

05 What do these terms say about access in Indonesia?

06 Where can I find the most current version of these terms?

Terms & Conditions

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